Standard delivery is to the UK mainland only. For the Scottish Highlands and Islands, Isle of Wight, Isle of Man, additional charges apply. Please note for all orders delivered to Ireland you will need to call us to arrange delivery.
We use a nationwide courier for the vast majority of our orders. Every item is on a ‘Fragile Service’ which means all parcels are processed by hand (rather than a conveyer system) and placed on a separate loading facility, and have a perishable sticker for delivery that day.
Orders regardless of the number of items* are charged on a UK mainland rate of £10.00 (“Next day”, “Morning” and “Saturday” delivery surcharges will still apply, see below).
After you make your order we will normally attempt to contact you by phone within 5-10 working days to arrange a convenient delivery day. This is also an ideal time for you to ask us any questions about your plant or planter purchase. We are always more than happy to give advice about our plants. We will not dispatch without this prior confirmation.
Your delivery will be scheduled to arrive between 9.00 am and 5.00 pm Tuesdays to Fridays. Plants can be left outside or with neighbours by prior arrangement but we cannot be held responsible for any loss. Please fill in delivery details at check out if you would like this arrangement or contact us by phone for any delivery instruction.
We will normally dispatch within 5 -10 working days of confirmation of order subject to availability. (Please note that we will not deliver if ambient overnight temperatures are likely to damage your plants – if overnight temperatures are very low; you may have to wait a few days before we are able to deliver your plant safely. We are sure you will understand, this is to ensure the plant reaches you in the best possible condition).
*Delivery on Saturdays mornings can be specially arranged – please note there is a £25.99 surcharge for this service.
*Delivery to the Scottish highlands. There is a charge of £23.99 for this service and deliveries may take an extra day please contact us if you are not sure what postcodes constitute a highlands delivery service.
*Morning delivery (before 12.00 noon) add £5.50 surcharge.
Please be assured, your plants are securely packaged, delivered by tried and trusted couriers and will reach you in perfect condition.
If in the event of damaged goods please sign courier dockets to that effect and notify us immediately.